SETTLERS RETIREMENT VILLAGES

Insurance and Claims

Both Villages are insured with Hollard under a standard Sectional Title Policy, using AON as the insurance broker.
This policy covers the Common Property and the buildings against the normal risks of a "Homeowners" policy. Owners are advised to also consider the usual "householders" policy to cover their personal effects and moveables within the Unit.
The geyser is covered under the Sectional Title policy.

Claims
All claims should be lodged (with the Settlers Office) within 24 hours of an incident occurring and the Office or a Trustee should be notified immediately. A claim form will be completed by the Office and submitted to the broker, including any relevant photographs. These must be taken before any repair work is done.

In the case of a "burst" geyser the following is important to note:
The plumber must provide a Certificate of Compliance, meaning it must be a registered plumber. Therefore an owner can use a plumber of their choice as long as they are registered.
If not, all costs are for the owner's account.
Maximum sum insured for geysers is R18,000, including the "first amount payable" (Excess) of R1,500 which must be paid by the owner.
Property Loss claim form can be used (no specific geyser claim forms).