Residents Guide


A number of businesses in Gonubie offer attractive Pensioner discounts.

(Click here for a list)
BCM Changes Bank Account
(For owners paying Rates - click here for details)

The tabs below provide useful information for all residents, from the time of considering buying and or moving in, to facts that will help you to settle in and make this your home.

OFFICE/FAX: 043 740 4989.

OFFICE HOURS 10:00 – 12:00 weekdays

Link to Conduct Rules

Note: Currently both Villages use Annexure 1 of the Sectional Titles Schemes Management Regulations as their Management Rules.

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Street Wardens:

Both Villages have a network of residents who act as "Street Wardens", and are the first line of contact for a resident, should they have any questions or enquiries.

Should an owner or resident wish to contact a Trustee or Street Warden, this can be arranged by request at Reception (Phone 043 740 4989).

Before buying and or moving in

Prospective owners (and tenants) are required to partake in an interview with members of the Board of Trustees (Conduct Rules Clause 19).
This is to ensure that new residents have no incorrect expectations, and have been made aware of the contents of the Conduct Rules and other pertinent aspects of living in the village.

Moving In

Removal Vans:
It is important to know that there is a maximum limit of 3 tons on removal trucks (and any other vehicles) entering the complex. If the vehicle your removal company is using is larger than that, a shuttle will have to be used from the gate to your cottage. For those coming from out of town, there are local enterprises who will hire out a truck for such requirments.

Electricity & Water:
Electricity is supplied via pre-paid Council meters. Vouchers can be bought at the local garages and supermarkets. It can also be purchased online via a supplier such as Prepaid24 at the same rate/kwh as when bought at the shops.
Each unit has its own water meter and consumption is billed monthly with the Levy.

Contact Details:
Every new owner will be required to fill out a Contact Details form for the Managing Agent (Trafalgar Property Management) and a Contact Details form for the Village management.
Both are available on the Forms page

Trafalgar Owner DetailsTrafalgar Debit Order Contact Details Form Emergency Details Form

Insurance Cover and Claims

Both Villages are insured with Hollard under a standard Sectional Title Policy, using Stephenson Brokers as the insurance broker. A copy of each Village's policy is available on the Owner's Pages which require password access.
This policy covers the Common Property and the buildings against the normal risks of a "Homeowners" policy. Owners are advised to also consider the usual "householders" policy to cover their personal effects and moveables within the Unit.
The geyser is covered under the Sectional Title policy.


All claims should be lodged within 24 hours of an incident occurring and the Office or a Trustee should be notified immediately. A claim form will be completed by the Office and submitted to the broker, including any relevant photographs. These must be taken before any repair work is done.
In the case of a "burst" geyser the following is important to note:
The plumber must provide a Certificate of Compliance (click on link below to view IOPSA Compliance Table), meaning it must be a registered plumber. Therefore an owner can use a plumber of their choice as long as they are registered.
If not, all costs are for the owner's account.
Maximum sum insured for geysers is R18,000, including the "first amount payable" (Excess) of R1,500 which must be paid by the owner.
Property Loss claim form can be used (no specific geyser claim forms).

IOPSA Compliance Table


In terms of Conduct Rule 10, no cats/kittens are allowed.
New owners/residents are allowed to bring one small spayed/neutered dog with them  provided it has already been living with them prior to taking up residence in the Village. It cannot be replaced when it dies.
See Conduct Rules for full details.

Link to Dog Application Form


Facilities within the Village Community Centre include Reception (with Post Boxes for each unit), small Library, Hairdresser, Snooker Room, Hall & Kitchen, Swimming Pool and Communal Braai Area.
Residents can make use of the Village Kombi to go to the nearby shops.
There is also a small pond in the grounds, with abundant bird life.

Link to Settlers Orientation Document Link to Rest Orientation Document

Multichoice Business Packages
Settlers residents are able to subscribe to one of three Multichoice DSTV options:
Stay Basic: R285/m
Stay Essential: R385/m
Stay Ultra: R555/m
Stay Ultra plus Explorer: R660/m

Click to view channels:

Stay Basic Channels Stay Essential Channels Stay Ultra Channels

Emergency Medical Services

8 February 2021.
Settlers and Settlers Rest have entered into an agreement with Alderson and any resident who registers for this service will receive preferential medical assistance from Alderson.

Aldersons Ambulance Service has re-introduced their “Access to EMS” (Emergency Medical Services) which is specifically for old age homes and retirement centres/villages.

Access to EMS is a database of signed up members. This allows them to have firsthand information of any patient’s information (medical history, allergies, debilitating injuries, ID copy Etc.) before they are even on scene. This shortens any delay as they can despatch the right level of care paramedic from the start. The information they have on their system is strictly confidential, but very beneficial to the treating medics and doctors at hospital when handing over the patient, especially if the patient is unable to speak for him/herself.

By signing up other benefits include:
• Dedicated number to call 0860 22 33 66
• Emergency Response to Settlers Retirement Village and medical vitals screening / patient assessment (at no charge if not transported to hospital) if a resident is ill, but not sure if the patient needs hospitalization, give Aldersons a call and they will send a medic to go and assess the case – no transport no charge policy.
• Telephonic Medical information / advice via our control room, as all of our call takers, are paramedics themselves.
• Emergency medical transportation to the nearest appropriate facility. Medical aid patients, we will bill the medical aid for transportation. Private patients (non-medical aid patients) who have signed up, will enjoy a reduced set rate of R500 only per trip (Non Covid), regardless of the level of care rendered. Covid Related cases, an additional R300 will apply during the pandemic, for PPE suits/masks (Personal Protective Equipment) used. Payments may be paid off over a 3-month period.
• There are no monthly charges, or a joining subscription fee. This is a service offered only to old age homes and retirement villages

Remember to confirm with your medical aid who their preferred provider is.
Alderson’s costs may not be covered if you do not use their preferred supplier.

Link to Alderson Ambulance Service Application Form


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Both Settlers and Settlers Rest have entered into a recycling initiative with East London organisation Smart Waste-Ed. They collect the recyclable waste on a weekly basis and sort and sell it on to recycling companies. All profits are donated to various charities.
You can visit their Facebook page on

There are bins located by the Settlers Rest Main Gate and in Settlers the bins can be found by the garages (drive past the Community Centre towards Units 83 - 87). There is ample parking and turning space by the garages.

Smart Waste-Ed collects Paper, Plastic, Metal and Glass.
For guidance on which plastics are recyclable, please check the list on the following link: